Due to our growth & Covid19 most orders take 3-4 business days to process your order. This does not include the carrier shipping time. Thank you for the support and stay safe!  

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FAQs

How long does the Melt Me Down Spray last?

Every one is different.  The average time is about 3-4 days.  Some have sent us feedback of longer or shorter time frames.  The Melt Me Down Spray is great for daily lace wig wearers.  It is a glueless install product.  It is NOT GLUE.  It is safe for your hair line. You can remove it safely and gently from your hair line with the Mello Out Spray

 

How do you use the Melt Me Down Spray?

Written Instructions of how to use the Melt Me Down Spray 

Video View 

Video View - Using Melt Me Down Spray along with the Blu Me Away Lace Gel

 

 I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days to processs your order.  Processing time do not include the shipping time frame.  Onces your order is processed we ship via UPS or UPS.  UPS delivery times vary from 1 day to 5 days.  USPS takes about 2 to 5 days.  The average delivery time is 5-6 days. 

Delivery times do not include Federal holidays in which the post office is closed.   When you receive a tracking number from us please allow 24 hours for the tracking number to update. 

Average shipping times for lace wigs are 7-10 days.


Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@kafunehair.com


Where is our products shipping from?

We ship our products from New Jersey.


I am not in love with my order, can it be returned? What if there is an issue?
We offer returns. All returns are subject to a 15% restocking fee on the lace wigs only. Item must be unused. Any curly or wavy hair or wigs must remain intact. We give you 15 days to request a return.  You must ship it back at your own expense, once we have received the product we will refund the amount less the restocking fee of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

There is no refund permitted for hair and lace wig application, removal or maintenance products. 


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 2 hours of placing the order.  It must be cancelled  before it ships. If the item is already sent please use our easy return system to get a refund less restocking fee.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@kafunehair.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.



I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@kafunehair.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

What currency are the prices do I see in the site?

All prices are in USD.